Fast and cheap product delivery is very important to every online-selling business, which helps to increase customer satisfaction. If any merchants don’t offer their customers a consistent order fulfillment process yet, they should read this article. Below are several ways to improve the order fulfillment process.
Menu:
1. Use an integrated process
An integrated process not only saves time for merchants but also reduces issues arising during delivery because products are shipped directly to customers. In this way, an order management system can help merchants to communicate with all of their suppliers and shorten shipping times.
2. Connect with the delivery company
Merchants should have frequent checks with their delivery company to better control the quality of delivery service. Also, merchants need to check if tracking numbers are accurate and if any changes are made in how they process orders.
3. Be strategic with the shipping policy
Most customers expect their order to arrive on time, so fast and stable product delivery needs to become the first priority of any merchants. This will help them increase customer satisfaction, reduce complaining emails, and avoid product return and refund.
Merchants can also make use of smart shipping algorithms to match their orders with the most suitable shipping method. As a result, the order is delivered on time without costing a lot.
4. Work with suppliers accepting a product return
Sometimes merchants get caught in the bad situation that products delivered to customers are not as good as suppliers guarantee, then customers are unsatisfied with that and request to return. To ensure that customers don’t get too disappointed, merchants should work with suppliers that accept product returns and don’t require extra cost.
5. Work with many suppliers
One merchant should partner with many suppliers. This enables them to have a diverse supply of products and avoid stock-outs. Therefore, they can ensure that customers can get what they order or don’t have to wait so long for items to re-stock.
